Orders & account

Your account keeps your orders, addresses, wishlist and profile in one place. Open it from the 👤 Account icon in the top bar.

Tracking your orders

Go to Account → Orders to see everything you’ve bought and where each order is:

Placed ─▶ Confirmed ─▶ Preparing ─▶ Out for delivery ─▶ Delivered

Because an order can span several shops, each shop’s part moves through these steps on its own timeline — one parcel can be out for delivery while another is still preparing. Open an order to see the per-shop breakdown and delivery status for each.

Delivery

• Each parcel is handled by the shop’s chosen delivery partner and delivered to your saved address.
• Delivery times depend on the seller’s location and yours — the estimate is shown at checkout and on the order.
• For cash on delivery, pay the rider the exact order amount on arrival.

Contacting a shop

For questions about a specific item or delivery, use Contact Shop on the shop’s page (or from the order). The seller is the best first point of contact for their products.

Returns & issues

If something arrives wrong or damaged, contact the shop first via Contact Shop, and check the shop’s Policies tab for its returns terms (they can vary by seller). If you can’t resolve it with the shop, email support@sellub.com with your order number.

Leaving a review

After a delivery you can rate and review the product — your review shows a Verified buyer badge and helps other shoppers. Reviews appear on the product page with an overall score and a rating breakdown. Please keep reviews about the product and your experience.

Your details

Quick reference